Your personal data is our highest priority at eq27. This privacy policy clearly explains what information we collect, why we collect it, and how we keep it safe.
Eq27's privacy policy is built on six core principles.
All your data is stored using industry-standard AES-256 encryption. No unauthorised party can access it.
Eq27 never sells or rents your personal data to any third party. Your privacy is our commitment.
Every interaction you have with the platform is encrypted via SSL/TLS protocol, keeping your data safe from interception.
You can view, correct, or request deletion of your data at any time. You have full control over your information.
Your data is never held longer than necessary. Once legal obligations are met, it is securely deleted.
What data we collect, why we collect it, and how it is used — everything is laid out transparently in this privacy policy.
Eq27 is Bangladesh's trusted online gaming and Sports Betting platform. Your privacy is not just a legal obligation to us — it is a core responsibility. This privacy policy explains how eq27 collects, uses, and safeguards your personal information.
When you register on eq27, play games, make payments, or contact our support team, we collect certain information. This data is used solely to provide you with a better experience.
This privacy policy applies to all eq27 services — including the website, mobile app, and any other digital channels. Continued use of the platform indicates that you have read and agreed to the terms of this policy.
We will notify you of any changes to this policy via email or a platform notification. We recommend checking this page regularly.
Eq27 collects two types of data — information you provide directly and technical data collected automatically.
| Data Type | Reason for Collection | Retention Period |
|---|---|---|
| Identity Information | KYC Verification & Legal Compliance | 5 years after account closure |
| Payment Information | Transaction Processing & Fraud Prevention | 7 years after account closure |
| Technical Logs | Security & Service Improvement | 12 Months |
| Cookie Data | Improving User Experience | End of session or 30 days |
Eq27 uses your data only for specific, legitimate purposes. It is never used for anything beyond what is necessary.
Your data is used to create and manage your account, process payments, maintain your gaming history, and provide customer support.
Your data is used to protect your account, detect money laundering or fraudulent activity, and keep the platform safe.
Your data is retained to comply with regulatory requirements, tax reporting obligations, and audit purposes.
Your data is used to analyze your gaming preferences, deliver personalized offers, improve platform performance, and roll out new features.
Promotional messages are only sent with your consent. Important account-related messages may be sent without prior consent.
You may unsubscribe from promotional emails or SMS at any time by contacting our support team.
Eq27 never sells your personal data. However, in certain circumstances, information may be shared with trusted third parties.
Payment gateways including bKash, Nagad, Rocket, and others receive the information necessary to process your transactions. These providers operate under their own strict privacy policies.
We may be required to disclose information in response to legal requirements or regulatory requests. In such cases, only the specifically requested data is provided.
Hosting, cloud storage, and analytics providers may access limited data to perform their services. eq27 has strict contractual agreements in place with all such providers.
All third parties working with eq27 are contractually required to comply with our privacy standards. They may not use your data for their own purposes.
Eq27 uses cookies to enhance and simplify your experience on the platform. Cookies are small text files stored in your browser.
These cookies are essential for maintaining login sessions, verifying security, and ensuring the platform's core functionality. They cannot be disabled.
These cookies remember your language preference, theme choice, and usage patterns. You can disable them at any time.
These cookies help us understand which parts of the platform are used most. All data collected is analysed in fully anonymised form.
You can delete or block cookies at any time through your browser settings. Note that some features may not work properly if you do.
Under EQ27's Privacy Policy, you have several important rights over your own data. To exercise these rights, please contact our support team.
To exercise these rights support@eq27.appto email us. We'll respond within 30 days.
Eq27 servers may be located in various countries. If your data is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in the destination country.
For international transfers, eq27 uses standard contractual clauses or equivalent safeguards. The security of your data is the top priority in every transfer.
Eq27 services are strictly for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that a minor has submitted data, it will be deleted immediately and the account will be closed.
If you believe a minor has registered an account by mistake, please contact us immediately.
Eq27 reserves the right to update this privacy policy as needed. For significant changes, we will notify you by email or platform notice at least 30 days in advance.
Continuing to use the platform after any changes will be considered acceptance of the updated policy. We encourage you to check this page regularly.
Last revised on: January 2026. Next review scheduled: July 2026.
For any questions or concerns about this privacy policy, or to exercise your rights, please get in touch with us:
Our privacy officer will carefully review any request you submit and respond within a maximum of 30 days.
For more useful information, visit our FAQ Page, Terms & Conditions and Responsible Gaming Visit the page.
Your personal information is fully secure at eq27. Play games, place bets, and enjoy your winnings in a trusted environment.